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CWORKS SERVICE & SUPPORT

To ensure that your usage of CWorks software is maximized, CWorks maintains a dedicated in-house technical support team. With a variety of support and service offerings, CWorks makes it our priority to make sure our user needs are met.

 

 

Premium Support Subscription

 
A Premium Support Subscription entitles users to:
  • FREE product updates for duration of subscription
  • Support from our offices in New York and Kuala Lumpur (Business day)
    • Priority email support
    • Telephone and Skype support
    • Fax support
  • Response within the same working day

In addition, Premium Support Subscribers also receives the following hardware and software’s worth more than USD400 for FREE.

  • FREE USB Skype telephone.
  • FREE one user license of Webshare Internet Reporting software for duration of subscription.
  • FREE one user license of CWorks Auto Key Performance Indicator (KPI) software.
  • FREE one user license of CWorks Worklog software (CWorks PLUS users only).

For more information. Click here.

Subscription fee:

US$450.00 first year (per site)
US$300.00/year thereafter (per site)
Subscribe now.

 

Free Support Forum

 

Interact live at CWorks Message Board 24-7 with CWorks user community. Post your queries about CWorks products and services. It’s FREE. This board is open to all CWorks users and guest. Join us.

 

 

Frequently Asked Question (FAQ)

 

We have prepared some tip sheets in answer to common queries on CWorks CMMS that you may find useful. View FAQ

 
 

 

Services

 

 

 

Training Services
To enhance your understanding and to ensure successful use of your CWorks, we also offer training packages. Training can be conducted at your site. Please contact us for details.
( info@cworks.com.my  or info@cworkssystems.com).

Customization Services
 CWorks understands that you need a CMMS that fits the way you work rather than a CMMS that you have to work around. To ensure CWorks fits your purpose, we offer affordable and high quality customization services. Please contact us for details.
(info@cworks.com.my or info@cworkssystems.com)

Product Upgrade and Data Migration Services
To further ensure your successful usage of CWorks products, we offer data migration services upon product upgrade. Please contact us for details. ( info@cworks.com.my or info@cworkssystems.com )

Implementation Services
CWorks CMMS implementation starts by studying your organization business processes and practices. Regardless the size of your organization, CWorks team of friendly and experienced implementation professionals will ensure your implementation goes smoothly and turns out a success.

CWorks standard on-site implementation services includes.

  • Requirement surveys
  • Work process consulting
  • Master data coding development
  • Data collection, compilation, QC and porting
  • PM schedules collection, compilation, QC and porting
  • Installation and commissioning
  • Training

Please contact us for details. ( info@cworks.com.my or info@cworkssystems.com)

“Your customer service is the best. I am glad to recommend your products to all of my associates”
- Dale King, Denny Price Family YMCA


“I have been writing you for almost a year now and I always get answer from you the next day. Don't you go on vacation or doesn't you become sick ? You have to let me know what vitamin you are taking because it surely helps keeping your health.”
- Chung Yik Suen


“... the support team too had been very helpful and provided satisfactory assistance throughout. Our assets are more easily manageable now and we would not hesitate to recommend CWorks to other similar facility and maintenance organizations”
- Khadijah Mahyuddin,
Multimedia Development Corporation, Malaysia
 
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