DUPLICATE WORK

In operations where there are is a clear division of responsibilities between operations and maintenance, requests for repairs and maintenance can be coming through many channels such as calling to the nearest maintenance person available or calling on the phone or even emailing to the maintenance department.

But these requests may be duplicates of previous requests because of factors such as no communications between the requestors, requestor not informed of status, impatience etc. Each respond to request takes time. Reducing duplicate requests, increases resource available time.

CWorks CMMS comes with automatic prompts that highlights if a work order has been open for a particular asset or location. By studiously informing the CWorks operator of every request received, the CWorks operator may help reduce time wastage by giving feedback on requests that are duplicated.