Water is a precious resource. For the historical state of Malacca in tropical Malaysia, ensuring the supply of water to consumers is tasked to the Malacca Water Company.

Municipal water supply started out more than a century ago with its first dam at Ayer Keroh built around 1898. With the privatization of government water assets, the Malacca Water Company was established.

Since 1898, various investments in water assets and infrastructure was made including dams, treatment plants and distribution structures. To ensure that these investments continue to operate well, the Malacca Water Company uses a computerized maintenance management system from CWorks.

The CMMS used was fully customized to cater for maintenance monitoring of linear piping assets and integrated with digital satellite maps. Before implementing the CMMS, maintenance records and information were kept in paper files where records were very difficult to retrieve.

With the implementation of the CMMS, maintenance record keeping are standardized and systemized.

“By using CWorks CMMS, we were able to reduce paperwork and paper usage. Also reporting has become more efficient and effective. This helps in the plant’s journey to ISO114001 certification” says Aishah Basiron, Water Quality Manager at the Bertam Water plant. Also, most of the plant operators are high school leavers but after about a week of training from CWorks, usage of CWorks CMMS has been smooth due to its simplicity and user friendliness.