Don't Mess With Maintenance

Melaka City, is the capital city of the Malaysian state of Melaka. As of 2010 it has a population of 484,885. It is the oldest Malaysian city in the Straits of Malacca, having become a successful entrepôt in the era of the Malacca Sultanate. The present-day city was founded by Parameswara, a Sumatran prince who escaped to the Malay Peninsula when Srivijaya fell to the Majapahit.

Following the establishment of the Melaka Sultanate, the city drew the attention of traders from the Middle East, South Asia, and East Asia, as well as the Portuguese, who intended to dominate the trade route in Asia. After Melaka was conquered by Portugal, the city became an area of conflict when the sultanates of Aceh and Johor attempted to take control from the Portuguese. Later it was controlled by the Dutch followed by the British before the independence of Malaysia in 1957.

The economy of Melaka City is largely based on tourism. As the economic centre of the state of Melaka, it also hosts several international conferences and trade fairs. Among the tourist attractions in and nearby Melaka City are: A Famosa, Jonker Walk, Little India, Portuguese Settlement, Stadthuys, Maritime Museum, Christ Church, Malacca Sultanate Palace Museum, Malacca Zoo, and Taming Sari Tower.

The city is located on both sides of the Melaka River near its mouth, flowing into the Straits of Malacca. The city is approximately 152 kilometers from Malaysia's capital city, Kuala Lumpur and 245 kilometers from Singapore. Due to large-scale land reclamation, it has grown in size, especially in the south. Its physical features are characterized by flat and gently undulating land stretching from its coast.

The historic central area of the city is located near the old coastline; it includes St Paul's Hill with the ruins of the Portuguese fortress, A Famosa and the Dutch Square on the right (eastern) bank of the river, and the old Chinatown on the left (western) bank. The Chinese Hill (Bukit Cina), where a large old Chinese cemetery is located, was formerly located to the northeast of the city, but is now surrounded by new buildings on all sides.

Melaka's weather is hot and humid throughout the year with rainfall, the intensity of which depends on the time of the year. It is one of the driest cities in Malaysia, receiving just under 2,000 mm (79 in) of rainfall while most areas in Peninsular Malaysia receive an average of around 2,500 mm (98 in) of rainfall annually. However, Melaka has no dry season as average rainfall is more than 100 mm (3.9 in) for each month. Melaka is classified as having a tropical rainforest climate (Af) under the Köppen climate classification system. The relatively stable weather allows Melaka to be visited year-round. Temperatures generally range from 30 °C (86 °F) to 35 °C (95 °F) during the day and from 27 °C (81 °F) to 29 °C (84 °F) at night, although the temperature may fall after periods of heavy rainfall. Generally, Melaka's annual rainfall is below the annual rainfall of Malaysia as a whole. It usually rains in the evening after a hot and humid afternoon.

The city provides a unique look into Malaysia’s unique heritage. In 2008, UNESCO declared Melaka a World Heritage Site due to its exceptional example of a multi-cultural trading city and the fact that the city is a living testimony to multi-cultural heritage. Melaka reflects a mixture of architecture, culture and cityscape that demonstrates a wide range of buildings that show multiple types and stages of development.

As a World Heritage Site, those designated must protect their natural heritage and establish management plans in order to preserve the area. UNESCO also encourages participation of the local population in preserving their national heritage and culture.

The city is administered by the Malacca City Council (Majlis Bandaraya Melaka Bersejarah, MBMB). Formerly known as Melaka Municipal Council (Majlis Perbandaran Melaka Bandaraya Bersejarah, MPMBB), it was merged with the "Melaka Municipality Area" on 1 January 1977 with a new combined area of 114.7 square miles (303 square kilometers). Then on 15 April 2003, MPMBB was upgraded into MBMB before part of its area, covering 57.66 kilometers separated for Hang Tuah Jaya Municipal Council (MPHTJ). MBMB area is currently at 277 sq kilometers as a result of land reclamation, with a new administration area of 30.86 sq kilometers. Together these areas comprise a metropolitan area of 307.86 sq kilometers.

To maintain this unique historical city, the Malacca City Council has embarked on various programs and one of it is to implement a computerized asset management system. CWorks computerized maintenance management system was chosen as the base of this asset management system.

To meet the requirements set by the Council, CWorks had to deliver a system that complies with all the Council procedures, practices and codes in terms of asset and maintenance management. These procedures and practices were different from normal industrial practices as what was deemed as assets included the real estate and infrastructure owned by the City. Thus, the CWorks system was customized to include a real estate module that assisted the Council to list, track and monitor all their real estate. The module was supported by a leasing module to track rental revenue from the Council's real estate.

Apart from real estate, the entire infrastructure in the City including roads, street lights and others had to be classified, listed, tracked and monitored. An infrastructure database and application module was developed to meet these needs. All these newly developed modules were also developed to be integrated with each other and the existing maintenance management modules. A project management module was also customized and deployed to help the Council record and track activities such as constructions and renovations of the City.

Any software system is only as good as the support services provided. The implementation of the City's asset and maintenance system now named "E-Aset" was followed by a comprehensive support service. Following this, LAr. Sh. Mohd Nasir, Secretary to the Malacca Historic City Council recorded this,
"The Malacca Historic City Council would like to record its highest appreciation on the excellent service provided by CWorks throughout the E-Aset system support service delivery period."

Managing a City is already a very complex task. Adding the responsibility of managing a historical City’s heritage makes it many times more complex. With the installation and deployment of CWorks and its newly developed modules, asset and maintenance records are now visible Council-wide. This leads to better informed decisions and manageability.

The Malacca Historic City Council would like to record its highest appreciation on the excellent service provided by CWorks throughout the E-Aset system support service delivery period. LAr. Sh. Mohd Nasir, Secretary to the Malacca Historic City Council, Malacca, Malaysia

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